Friday, August 12, 2011

Funny Message from Scottrade

I recently requested some information from Scottrade about opening a new brokerage account. They asked for a telephone number, but rather than giving them my home or work phone, I instead supplied them with my Google Voice phone number. For those who are not familiar, that is a free telephone number that you can access through Gmail.

I had not gotten around to funding the new account, so one of their representatives with a thick foreign accent called me up to see if he could answer any questions. The way that Google Voice works, if I'm not available to answer the phone (the usual case), it sends the caller to voice mail and will try to transcribe the message to Email for me. Here is what my Email said:

Hi, this message for the rich and I just can't calling from Scott Chen moving. Com that you regarding a new account opening to send a I try to find out see if the but i mean, i think you're so opening up. I was call today Give me a call if you have any questions, our number 408 So I was, 370 800 cents of a good day. Bye.

OK. Now, I'm not so sure if it was Scottrade calling or if it was actually Scott Chen calling me. I later listened to the recording, and to be honest, the voice mail was not particularly intelligible either. I think that the man's name was Justin, but he spoke so quickly that I couldn't get the return phone number straight!

So I think that the moral of the story here is that if one is working in customer service, they ought to practice speaking clearly.


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Scottrade said...

Hi DC, sorry to hear that the message you received wasn’t clear. I assure you that isn’t what we are striving for. I spoke with your branch and they will be reaching out to you today. In the future if you have any questions, please give us a call. 800-619-7283.


Jessica B
Social Media Specialist, Scottrade Inc.

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