Friday, November 14, 2008

Yodlee Account Errors

I mentioned before that I use Yodlee to keep tabs on many of my bank and brokerage accounts. Usually, Yodlee works reasonably well, and I haven't had many technical issues. However, in the last month, I have received more than a dozen Email messages with the following subject: "Your Yodlee MoneyCenter Alert: Account Error".

It seems that the main culprits are Countrywide Bank, Smith Barney, and Citibank. Yodlee tells me that either my login credentials (user name and/or password) are invalid, my account type is not found, or there is some other technical issue with the financial institution's website. This is the case, even though I didn't change my login information.

However, I do not encounter any technical problems if I log into the financial institution's website manually. All of my accounts are all accessible. Sometimes (but not always), if I manually update my accounts in Yodlee, the errors go away. These are intermittent solutions since the problem usually comes back in a day or two. In other words, Yodlee has become unreliable. Has anybody experienced similar technical problems with Yodlee lately?



Jordan said...

There are a few tricks to getting this stuff solved with us.
1) Log in
2) Click "Sumbit Service Request"
3) Choose "Yodlee PersonalFinance"
4) Choose "Account Password"
5) Choose the account that is having the problem.

Than just say that your XXX account is showing you invalid username/password, BUT you've checked that you have validated your username and password on the end site. That will trigger a Yodlee engineer to investigate the issue.

This is a tricky problem for us, because if you go into an error condition where we think there is a bad username/password, we typically won't retry to avoid locking your account.

Thanks for you time! Log the request to help make Yodlee a better product.
..Jordan, Yodlee, Inc.

Mike said...
This comment has been removed by the author.
Mike said...

In the UK, I have found that Yodlee can no longer access my Nationwide bank accounts, nor has it ever been able to access my ASDA Credit Card account.

Money Dashboard and the offering from LoveMoney appear to have the same issues.

pfstock said...

Mike: Thanks for your comment. I am not familiar with the specific accounts that you mentioned. You should probably send a service request to Yodlee customer service.

Yodlee employees often read my blog, and they may be able to help you, if they see your comment here. They generally will need your MoneyCenter ID. Good luck.